Limited Warranty and Replacement Policy

Effective Date: 8/8/2023

1. Limited Warranty

At Identity Signs, we take pride in delivering high-quality custom printed items to our valued customers. We stand behind the craftsmanship and materials used in our products, and we offer a limited warranty to ensure your satisfaction.

2. Warranty Coverage

Our limited warranty covers defects in materials and workmanship of custom printed items purchased from www.idsignco.com ("Website"). The warranty is valid for a period of 30 days from the date of purchase. This warranty applies only to the original purchaser and is non-transferable.

3. Exclusions

The limited warranty does not cover damages or defects resulting from:

• Normal wear and tear
• Improper installation or use
• Unauthorized modifications or repairs
• Accidents, misuse, or negligence
• Exposure to extreme environmental conditions
• Failure to follow care and maintenance instructions

4. Warranty Claims

If you believe your custom printed item is covered by our limited warranty due to defects in materials or workmanship, please follow these steps:

Contact our Customer Support team at (801) 748-4750 within the warranty period. Provide your order number, a description of the issue, and photographic evidence, if available. Our team will review your claim and determine if the issue is covered by the limited warranty.

5. Replacement Policy for Shipping Damage

We take every precaution to ensure your custom signage is packaged securely to prevent damage during shipping. In the unfortunate event that your signage arrives damaged, please follow these steps:

Contact our Customer Support team at (801) 748-4750 within 2 business days of receiving your order. Provide your order number, a description of the damage, and photographic evidence of the damaged item and packaging. We will assess the damage and, if confirmed, initiate a replacement process.

6. Resolution

If your warranty claim is approved or your damaged item is eligible for replacement, we will:

Repair or replace the defective or damaged item with an identical or equivalent item, subject to availability.

Cover the cost of shipping the replacement item to you, provided the damage occurred during the shipping process.

7. Limitation of Liability

Our liability under this limited warranty is limited to the repair or replacement of the defective or damaged item. We are not liable for any indirect, consequential, incidental, or punitive damages.

8. Modification of Warranty

We reserve the right to modify or update this limited warranty at any time without prior notice. The most current version of this warranty will be posted on our Website.

If you have any questions or need further assistance regarding our limited warranty and replacement policy, please contact our Customer Support team at (801) 748-4750.